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What Coca-Cola and Heineken Teach Us About Pricing and Consumer Behaviour

Writer: itdev9itdev9

20250212 FMCG Weekly Heineken Coca Cola


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Two of the world’s most recognisable beverage companies—Heineken and Coca-Cola—have just released their latest financial results, and there is a lot to unpack. Both companies exceeded market expectations, but their approaches to pricing, innovation, and consumer engagement reveal interesting parallels. What can we learn from their success, and what does it say about the current economic landscape?

Heineken: Premiumisation and Non-Alcoholic Growth

Heineken’s shares surged after the company posted stronger-than-expected earnings, driven by a mix of premiumisation, non-alcoholic beer sales, and strategic cost savings. The Dutch brewer managed to grow its operating profit by 8.3%, outperforming both its own projections and analysts’ expectations.

A key driver of Heineken’s growth is its focus on premium and low-alcohol beers. Sales of its flagship Heineken brand rose by nearly 9%, while Heineken 0.0 grew by 10%. This reflects a broader shift in consumer preferences, particularly in mature markets, where moderation and premiumisation are shaping demand. Higher prices and increased sales volumes contributed to its strong performance, showing that consumers are still willing to pay for perceived quality and value.

To top it off, Heineken announced a $1.55 billion share buyback programme, reinforcing confidence in its financial position and future growth.

Coca-Cola: Pricing Power and Strategic Expansion

Over in the soft drinks sector, Coca-Cola also delivered impressive fourth-quarter results, exceeding both top- and bottom-line expectations. The company’s pricing strategy played a crucial role, with price/mix growth of 9% year-over-year demonstrating its strong revenue management capabilities.

One of Coca-Cola’s key strengths is its ability to adapt pricing while maintaining affordability for different consumer segments. Through Revenue Growth Management (RGM), it adjusts price points and packaging formats to fit various markets, ensuring steady consumer engagement. The company is also expanding its physical presence, increasing the availability of cold-drink units to boost impulse purchases.

Despite potential challenges like increased interest expenses and tax liabilities, analysts remain confident in Coca-Cola’s ability to navigate 2025, citing its strong pricing power, diversified portfolio, and global brand strength.

Consumer Perception and the Inflation Paradox

One of the biggest challenges businesses face today is the perception gap between real inflation and how consumers experience price changes. A study from the Institute of the German Economy found that consumers consistently overestimate inflation. While the actual inflation rate in food prices was 1.9% in 2024, most people believed it to be much higher. More broadly, respondents estimated the overall inflation rate to be 15.3% when, in reality, it was just 2.2%.

This perception gap has real consequences. When consumers believe prices are rising at an extreme rate, they may cut spending, shift to lower-priced alternatives, or lose trust in brands. Both Heineken and Coca-Cola have managed to counteract this perception challenge by emphasising premiumisation and strategic pricing. Rather than racing to the bottom with heavy discounts, they focus on value-driven pricing that justifies their positioning in the market.

Common Threads: Pricing, Consumer Adaptation, and Long-Term Strategy

Both Heineken and Coca-Cola show that success in today’s market requires a fine balance between price increases and consumer value perception. Some key takeaways include:

  • Pricing as a Strength, Not a Weakness: Both companies demonstrate that strategic pricing adjustments can drive revenue without alienating customers.

  • Adapting to Changing Consumer Behaviour: Heineken is capitalising on the non-alcoholic trend, while Coca-Cola is leveraging product and packaging innovation to maintain consumer engagement.

  • Addressing Consumer Inflation Perception: Understanding the consumer mindset around inflation is crucial—businesses need to ensure they communicate value effectively to maintain trust and spending levels.

  • Long-Term Brand Positioning: Instead of short-term price cuts, both companies focus on strengthening their brand equity, ensuring sustained profitability.

The takeaway? Pricing is not just about cost recovery—it is a strategic lever that, when used correctly, can drive both revenue and brand loyalty. As businesses navigate inflationary pressures and consumer perception challenges, Heineken and Coca-Cola provide a masterclass in balancing price, perception, and profitability.

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